Contact Us

The specific contact details below let you quickly make contact with the right part of our team.

If you want to make a formal complaint, we operate a Comprehensive Complaints Procedure.

If you purchased your policy on or after the 1st October 2026 and your policy number starts CMT or CMC:


Summary of Important Contact Details
Helpline prior to travel	Claims - Claims Services
Cover-More Europe Suite 11, Fifth Floor No.2 Stemple Exchange Blanchardstown Corporate Park D15 E4FN Phone: 0818 286 510 (Ireland freephone) E-mail: laya@cs.covermore.com Phone lines are open Monday to Friday between 9.00am and 5.00pm (excluding Bank holidays)	ClaimSorted EU Limited 24A Baggot Street Upper Dublin Ireland Phone: 0818 286 510 (Ireland freephone) Online: https://claim.covermoreeurope.com/laya Email: laya@claim.covermoreeurope.com Phone lines are open Monday to Friday between 9.00am and 5.00pm (excluding Bank holidays)
Emergency Medical Assistance - Assistance Services	Returning home following natural catastrophe - Assistance Services
Travel Guard PO Box 5597 Brighton BN50 8WY Phone: 0818 286 510 (Ireland freephone) +353 1 681 9125 (For international calls) Email: IE.layaassist@travelguard.com Phone lines are open 24 hours a day, 7 days a week	Travel Guard PO Box 5597 Brighton BN50 8WY Phone: 0818 286 510 (Ireland freephone) +353 1 681 9125 (For international calls) Email: IE.layaassist@travelguard.com Phone lines are open 24 hours a day, 7 days a week

You can always call our Customer Service team who will help you direct your enquiry.

If you purchased your policy before 1 October 2026 and your policy number starts with LAY:

	Travel Insurance	Car Hire Excess
Emergency	If you are abroad in need of emergency help: Medicare Travel Insurance – contact your Private Medical Insurer All other Travel Insurance products – call AIG on +44 (0) 1273 456 683
Claims	If you need to make a claim, please refer to your policy document for claims procedures. AIG Claims Service Sedgwick Travel Claims Merrion Hall, Strand Road, Dublin 4 D04K744 Phone: (01) 261 1540 Email: travel@ie.sedgwick.com If you are at all uncertain how to claim, please call (01) 261 1505 from 09:00 to 19:00 on weekdays.	If you need to make a claim, please refer to your policy document for claims procedures. AIG Claims Service AIG Europe S.A. 31 North Wall Quay, I.F.S.C., Dublin 1, D01R8H7 Phone: (01) 208 1400 Email: claims.ie@aig.ie If you are at all uncertain how to claim, please call (01) 208 1400 from 09:00 to 19:00 on weekdays.
Customer Service	By Email layahealthcare.travelinsurance@ie.sedgwick.com By Phone (from 09:00 to 17:00 on weekdays) 01 261 1508 By Writing Customer Service AIG EUROPE S.A. 30 North Wall Quay I.F.S.C. Dublin 1, D01R8H7	By Email layahealthcare.carhireexcessinsurance@aig.com By Phone (from 09:00 to 17:00 on weekdays) 01 208 4947 By Writing Customer Service AIG Europe S.A. 31 North Wall Quay I.F.S.C. Dublin 1, D01R8H7

Complaints

If you have a complaint about the sale or administration of your policy, or our website, please email us at: customercomplaints@covermore.com, or call us on 0818 286 510.
We will do our best to resolve your complaint within 40 business days of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter to the Financial Services and Pensions Ombudsman (https://www.fspo.ie).
For further information regarding our complaints procedure, please refer to the Customer Complaints Procedure.

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